Privacy Policy

We collect information you provide when you create an account, submit RFQs, communicate with us, or otherwise use the Service, including:

• Account and profile information: Name, email address, phone number, company name, role or title, postal or billing address, and profile photo or avatar.
• RFQ and project information: CAD files, cut files, and other technical files you upload; RFQ details such as part descriptions, tolerances, materials, processes, quantity, due dates, required delivery dates, shipping address, budget, and any open‑text description of your project.
• Media and attachments: Photos and videos of parts, assemblies, equipment, or other project‑related content that you upload in connection with RFQs, quotes, supplier profiles, or reviews.
• Communications and content: Messages you send through the Service (for example, between customers and suppliers), reviews or ratings you post, and any other content you submit.
• Support and feedback: Information you provide when you contact us for support, respond to surveys, or otherwise interact with us.

When you access or use the Service, we automatically collect certain information, including:

• Usage information: Pages or screens viewed, features used, time spent, links clicked, RFQs or profiles viewed, and other activity on the Service.
• Device and log information: IP address, browser type, device identifiers, operating system, hardware settings, and access times.
• Cookies and similar technologies: We use cookies, web beacons, and similar technologies to remember your preferences, maintain sessions, analyze how the Service is used, and support advertising and marketing (as described below).

We may receive information about you from third parties, such as:

• Payment processors: Limited payment‑related information (e.g., tokenized payment method identifiers, last four digits of a card, card type, and payment status) from our payment service providers; we do not collect or store full payment card numbers.
• Advertising and analytics partners: Aggregate or de‑identified information about how users interact with our ads and content on third‑party sites and services.
• Other users: Information that other users provide about you (for example, when a team member invites you to an account, or when a customer includes your shop information in a review).

• Operating, maintaining, and securing the Service.
• Enabling you to create and manage your account and profile.
• Allowing customers to submit RFQs and suppliers to view RFQs, submit quotes, and fulfill projects.
• Using CAD files, cut files, photos, and videos to facilitate quoting, manufacturing, and project management.
• Personalizing your experience and recommending relevant RFQs, suppliers, or content.

• Facilitating communications between customers and suppliers through the Service.
• Sending transactional messages (e.g., account confirmations, RFQ and quote notifications, project updates, payment notices).
• Responding to your requests, questions, and support inquiries.

• Monitoring and analyzing usage, performance, and trends to improve the Service.
• Developing new features, services, and offerings.
• Training and tuning internal models (including AI‑based features) to improve matching, quoting assistance, and content quality, using aggregated or de‑identified data where possible.

• Sending you marketing and promotional communications, consistent with your preferences and applicable law.
• Showing ads for OpenSpindle on third‑party properties (such as Meta, Google, and other advertising platforms) and measuring the effectiveness of our campaigns.
• Using cookies and similar technologies on non‑logged‑in sessions to support advertising and analytics.

You can opt out of certain marketing communications at any time, as described in Section 7.

• Protecting the integrity and security of the Service, including detecting, preventing, and responding to fraud, abuse, and unauthorized access.
• Enforcing our Terms of Service, Supplier Terms, and other policies.
• Complying with legal obligations, responding to lawful requests from authorities, and resolving disputes.

We may in the future request or collect additional information for identity verification, fraud prevention, or compliance purposes (for example, government IDs or business registration documents), particularly for certain payouts or higher‑risk activities. If we do so, we will use and protect such information in accordance with this Privacy Policy and any additional notices or consents provided at the time of collection.

• Customers and Suppliers: When you submit an RFQ, we share relevant RFQ and project information, including attached files and media, with suppliers who are eligible to view and respond to that RFQ. When you submit a quote as a supplier, we share relevant supplier profile and quote information with the customer.
• Reviews and public content: If you post reviews, ratings, or other content intended to be public, we may display that content, along with your name or profile information, to other users of the Service.

We may share information with third‑party vendors and service providers that perform services on our behalf, such as:

• Hosting, infrastructure, and storage providers.
• Payment processors and financial services providers.
• Analytics and advertising partners.
• Customer support tools and communication platforms.
• Security and fraud prevention providers.

These service providers are authorized to use your information only as necessary to provide services to us or as required by law.

We use third‑party analytics and advertising partners (such as Google and Meta) to help us understand how the Service is used and to deliver and measure online advertising. These partners may set cookies and similar technologies on our site and collect information about your online activities over time and across different services.

Where required by law, we will obtain your consent before placing non‑essential cookies or similar technologies on your device.

We may disclose information about you if we believe that such disclosure is reasonably necessary to:

• Comply with any applicable law, regulation, legal process, or governmental request.
• Protect the rights, property, or safety of OpenSpindle, our users, or the public.
• Enforce our agreements, policies, and terms of use.
• Detect, prevent, or address fraud, security, or technical issues.

In connection with or during negotiations of any merger, acquisition, asset sale, financing, or similar transaction involving all or part of OpenSpindle, we may transfer or disclose information we collect to the relevant third parties as permitted by law.

• You can review and update certain account information (such as your name, email, phone number, and profile details) by logging into your account.
• You may opt out of marketing emails by following the unsubscribe instructions in those emails or by contacting us; you may still receive transactional or service‑related communications.

Depending on your jurisdiction, you may have rights to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Object to or restrict certain processing.
• Request portability of certain information.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, you can contact us using the information in Section 12. We may request additional information to verify your identity before responding to your request, and we may deny or limit requests as permitted by law.