SMS / Text Message Opt-In Policy

This SMS / Text Message Opt-In Policy explains how OpenSpindle, LLC ("OpenSpindle," "we," "us," or "our") obtains consent to send text messages, what types of messages we send, and how you can manage or withdraw your consent at any time.

By opting in to receive text messages from OpenSpindle, you agree to this policy, our Privacy Policy, and our Terms of Service.

OpenSpindle operates a two-sided marketplace and shop operating system for custom fabrication and manufacturing. Our SMS program is used to deliver account, transactional, and operational messages related to your use of the Service, including:

• Account verification and security: one-time passcodes (OTPs) used to verify your phone number, reset your password, or confirm sensitive account actions.
• Request-for-Quote (RFQ) activity: notifications when a shop responds to your RFQ, when a new RFQ matches a shop's profile, or when an RFQ requires additional information.
• Quotes and orders: notifications when a quote is issued, updated, accepted, or expires, and when orders are placed, paid, or ready for pickup or delivery.
• Production milestones: updates on job status, milestone completion, and shipping notifications (opt-in per project).
• Invoices and payments: reminders for unpaid invoices, payment confirmations, and payout notifications.
• Team and scheduling messages: for shop workers and managers, shift, timesheet, and task notifications sent by your shop administrator.

OpenSpindle does not use this SMS program to send unrelated marketing or promotional content.

We only send text messages to users who have expressly opted in. Consent is collected in one or more of the following ways:

• Web sign-up and account settings: When you create an OpenSpindle account or update your profile at openspindle.com/settings, you may enter a mobile phone number and complete a verification step. Enabling SMS notifications in Account Settings constitutes your express written consent to receive text messages from OpenSpindle for the categories described above.
• Quote request forms: On public quote and RFQ forms (for example on marketplace listing pages and contact forms), providing a mobile phone number and submitting the form constitutes your consent to receive SMS updates about the specific RFQ or quote you submitted.
• Shop-worker onboarding: When a shop administrator invites you as a worker, you consent to receive operational text messages (shift, timesheet, and task notifications) from that shop through OpenSpindle by completing phone verification during sign-in.

Consent is never a condition of purchase. You can use the OpenSpindle Service without opting in to SMS by leaving your phone number blank or by disabling SMS notifications in Account Settings.

Message frequency varies based on your activity on the Service. Typical volumes are:

• Account verification messages are sent only when you request them (for example, when signing in or updating your phone number).
• Buyers can expect roughly 1 -- 10 messages per active RFQ or order.
• Shops and shop workers can expect roughly 1 -- 20 messages per business day, depending on job volume and enabled notification categories.

Message and data rates may apply. OpenSpindle does not charge you for text messages, but your mobile carrier may charge you for messages sent or received depending on your plan. Contact your carrier for details.

You can withdraw your consent to receive text messages from OpenSpindle at any time by any of the following methods:

• Reply STOP (or END, CANCEL, UNSUBSCRIBE, or QUIT) to any text message you receive from OpenSpindle. You will receive a single confirmation message and no further messages until you opt back in.
• Sign in to OpenSpindle and turn off SMS notifications under Account Settings.
• Email us at support@openspindle.com with the subject line "SMS Opt-Out" and the phone number you want to remove.

Note: opting out of SMS does not close your account or stop email notifications. Critical security-related messages (such as one-time verification codes you actively request during sign-in) may still be delivered because they are required to complete an action you initiated.

Reply HELP to any text message from OpenSpindle to receive a reply with our support contact information. You can also contact us directly at any time:

OpenSpindle delivers text messages through a licensed third-party messaging provider. Supported carriers include, but are not limited to, AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, Cricket, and Google Voice. Carriers are not liable for delayed or undelivered messages.

Delivery of any particular message is not guaranteed. Do not rely on SMS for time-critical safety information.

Mobile phone numbers and SMS consent information collected as part of this program are treated as personal information under our Privacy Policy.

We do not sell, rent, or share mobile phone numbers or SMS opt-in / consent data with third parties or affiliates for their marketing or promotional purposes. Phone numbers are shared only with the service providers strictly necessary to deliver the messages you have requested (for example, our SMS gateway) and only as described in our Privacy Policy.

You must be at least 18 years of age and the account holder or authorized user of the mobile phone number you provide. By opting in you represent that you meet these requirements and that the phone number you provided is accurate.

We may update this SMS Opt-In Policy from time to time. If we make material changes we will post the revised policy at this URL and update the "Last Updated" date above. Your continued use of the SMS program after the effective date of any change constitutes your acceptance of the updated policy.